Our Services

We analyse visitor experiences. Based on these results we work with our customers to develop strategies for the successful further development of their attractions.

Our customers have been using those strategies as a guideline for many years. Specific criteria serve as briefing documents for exhibition designers, architects, planners, and the team.

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Visitor Tracking Studies

How do visitors use your establishment and what do they experience whilst doing so? Does that fit the picture that you want to convey of your establishment?

Observations allow a completely new perspective and deliver instant optimisation approaches. Often small changes can make a big difference!

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Experience Analysis

A good visitor experience is like a composition. Rhythm, atmosphere, duration, emotions or interaction: we use more than 80 criteria to measure visitor experience.

The modelling of the visitor experience then delivers precise answers: which strengths can be further developed and which weaknesses can be reduced. Attractions consistent with your thematic content can be developed, making you unique.

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Strategic Planning

We use the findings from visitor observations and experience analyses to create specific measures for further development together with you and your team.

Development measures include the actual offer like attractions, but also shops, catering and other ancillary services. Our methodology will also inform you on pricing and on marketing towards different target groups.

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